Domestic shipping rates for products on this site are $4.99. Bird houses over $75 always ship free.
For customers not in the contiguous U.S.A. including Alaska and Hawaii, please call or contact us before you order. We will give you an exact quote for your shipping rate.
If you live in a foreign country, use our contact form to request a quote and someone will contact you. Make sure to include the model number for the bird house you want and we will send you an accurate quote.
International shipping prices are determined by the size and weight via U.S. Air Mail. We try to keep the cost of international shipping as low as possible and at the same time we try to pack every product in a way in which it will arrive at your location safely. Please do not place an international order before you contact us so we can give you an exact quote.
When will my product ship out?
Products ship out in 2-3 days once we receive your order. If possible, we will attempt to send the product out the same day. It will make no difference if we receive your order on a Sunday or a holiday, your purchase will still ship out in 2-3 days.
The winter holiday seasons can be a busy time for everybody and your birdhouse will still ship out in 2-3 days, however, there is the possiblity that your order may arrive late due to the high volume of mail sent through the U.S. mailing system. Make sure to anticipate this if your bird house is intended as a gift.
Orders ship out through the United States Postal Service. The time it will take for you to receive your order depends upon where you live. Standard Ground Delivery for our products using the U.S. Mail will arrive within 2 to 10 business days from the ship date to most American cities. After you place your order, you will receive an invoice confirmation from PayPal containing the details of your order. You will also receive a confirmation with us with information including your tracking number and the approximate arrival date of your birdhouse.
What must I do if my order is late?
Orders in the contiguous US will usually arrive within 2-10 days from the shipping date. If your order arrives after this period, contact us as soon as possible.
In some cases, we require a returned signature receipt when the bird house to be delivered is a special order. Proof of a signed delivery receipt may also be required if the customer requested it for security reasons. If the bird house was delivered and nobody was home to sign for it, another delivery attemp will be made. If no one accepts the order again, the shipment may be returned to our location after the third attempt and there will be a delay in your order. You will be responsible for shipping costs on re-delivery, however, if no delivery was made due to a mistake from us or the delivery service, then you will not be responsible for shipping. You must report to us any undelivered order as soon as possible.
What happens if my order arrives damaged?
If your item arrives damaged, try to refuse the delivery before the driver leaves. Then contact us immediately. If you accept the delivery and decide that you still want a refund for a damaged product, you must still contact us as soon as possible. Once we receive the returned product and have determined that it was no fault of yours, we will supply you with a refund or replacement.